FAQs
Materials are sourced locally (Nigeria) and internationally in Turkey, Bangladesh, and china. Our pieces are designed and produced in Nigeria.
We work with high quality fabrics, but as with all clothings, they require adequate care and maintenance. Hand wash or machine cold, using delicate cycle. Please do not tumble dry. Air dry only
We recommend using a high quality cleaning profits to keep products in good condition.
At this time, we do not offer same or next-day shipping.
We accept payment via credit card (Visa, Mastercard, American Express, PayPal. Please select your preferred method at checkout.
Delivery times will vary depending on destination:
-Orders shipping within Nigeria:
-Within Lagos: 6-8 business days
-Outside Lagos: 8-10 business days
-Orders shipping internationally: 12-15 business days.
We work primarily with DHL, and will provide tracking details for your order by email as soon as it has been dispatched. Depending on your delivery destination, you may receive an email giving you the option to specify delivery options including date, time window, and signature requirements.
An exchange or return may be requested under the following conditions:
- The product is unused and unaltered, with all original tags affixed and in original packaging.
- The refund or exchange is requested within 7 days of delivery.
- The product was purchased at full price. All sales are final. Any items purchased at a discount are ineligible for return or exchange.
- No returns on goods made with custom measurements. However, alterations can be done at a fee.
DIAMONDDROPSS reserves the right to reject any return or exchange requests that fail to meet the above criteria. Items associated with requests that fail to comply may be sent back to the original shipping address provided.
DIAMONDDROPSS currently does not cover the cost of shipping for returns or exchanges. Returns may be shipped using your carrier of choice
REFUND POLICY:
-We do not offer refunds at this time